Compass AI is a travel-native, policy-trained Travel Tech AI that powers bookings, resolves disruptions and handles customer queries in real time securely, accurately and on-brand.
Schedule a CallFor over 30 years, traditional Travel Tech has powered scalable growth in the Travel industry, but its limits are now clear, especially in select processes with significant manual interventions. With the advent of Generative AI, travel businesses can now reimagine every touchpoint, search & booking, service, disruption recovery, fare management, and beyond. At Evoort, Compass AI is leading this transformation, one modular, high-impact use case at a time.
Predominantly rule-based with workflows
Dynamic responses enabled through human intervention
Limited ability to manage high-volume operational surges
Response delays during complex operational scenarios
Adaptive AI trained on airline, OTA & hospitality SOPs and operational policies
Automated, human-like, contextual, policy-compliant, real-time interactions
Scales seamlessly to handle thousands of concurrent transactions
Instant, accurate and secure responses powered by multi-LLM architecture
At the centre of Compass AI is a multi-LLM architecture trained on your enterprise’s operational policies designed to deliver accurate, compliant and scalable transactions across every channel and scenario.
Developed using airline & hospitality SOPs, rules and protocols ensuring every transaction (and interaction) is compliant and aligned with pre-defined standards.
LLM-powered, context-aware search for real-time information and ranked results based on relevance, not just keywords.
Encrypted data flows, role-based permissions and auditable interactions fully compliant with PII, GDPR and PCI standards.
Responses sourced directly from your verified data sets, policy documents and structured knowledge base.
Compass AI enables continuous, policy-compliant management of operational events like search and book, customer service, irregular operations recovery and many more use cases without human bottlenecks or fragmented processes.
Built on your enterprise’s operational SOPs, rules and documents ensuring every output meets compliance requirements.
Dynamically selects the optimal model for each task, balancing accuracy, cost efficiency and processing speed. Context-aware search and direct execution of transactions.
Processes, validates and routes sensitive documents from IDs to payment proofs with full encryption and audit trails.
Maintains historical context across interactions, enabling seamless handling of multi-part requests.
Automatically scales to meet surges during peak seasons, disruptions, or promotional campaigns without degrading performance.
Deep understanding of travel industry nuances, far beyond generic AI.
Engineered to perform under pressure, ensuring continuity during IROPs.
Seamlessly connects with existing legacy systems and modern APIs.
Built from the ground up with robust security and compliance protocols.
Delivers tangible ROI and operational efficiencies across thousands of transactions.
Your operational performance, customer satisfaction and brand resilience depend on more than legacy systems. Compass AI is the travel-native intelligence layer designed to keep you ahead in an industry where every second and every interaction matters.